Frequently Asked
Questions

SkyTrade is a private aviation platform offering on-demand jet charter, helicopter transfers, scenic tours, planned medical transport, an aircraft marketplace, and membership programs — all arranged through a single team, not a call center.

SkyTrade started with a focus on the Kenyan market and has since grown into a global platform, with charter access spanning airports worldwide.

Every message sent through our Contact page reaches a real member of the SkyTrade team — choose the department closest to your need and we will respond directly.

Lead time depends on route, aircraft availability, and operator scheduling. Contact our Charter team directly with your dates and we will confirm what is realistically possible for your specific trip.

Yes. Charter itineraries can be built as one-way, return, or multi-leg journeys around your actual schedule, not a fixed route.

Every operator in our network is required to meet rigorous international safety standards before being included.

Yes — extras such as pet travel, catering, and additional luggage can be requested as part of your charter quote.

SkyTrade Passport includes four programs: Fleet Hour Member, On-Demand Member, Aircraft Share Member, and Dedicated Aircraft — each suited to a different flying pattern.

Membership terms are handled case-by-case. Speak directly with our VIP & Membership team so we can walk you through what applies to the program you are considering.

Once logged in, go to the Membership page in the app or on this site, accept the membership terms, and enter your passkey in the format PRODUCT·TIER·CLIENTCODE.

Both. SkyTrade lists aircraft it is directly selling, and also connects buyers with third-party sellers. The listing details will make clear which applies to a specific aircraft.

Submit a Letter of Intent (LOI) directly from the listing page. You will need to be logged in, and you will be asked to accept the relevant LOI terms before submitting.

Yes. For genuine medical emergencies, call our 24/7 response line directly — do not use the web contact form, which is for planned medical transport coordination.

Emergency medevac is handled through our 24/7 phone line for immediate response. Planned medevac — scheduled, non-emergency medical transport — can be arranged through the Medevac contact form, where our planned-transport team will coordinate the details.

Medical data collected for a transport is automatically deleted six months after the transport date. You may request earlier deletion by contacting medevac@skytradeaviation.com.

Payment is made via direct bank transfer.

Cancellations and refunds are handled case-by-case, taking into account route, timing, and operator terms. Contact our team as soon as your plans change so we can advise on your specific booking.

You can request account deletion from within the app under Profile → Privacy & Data → Delete My Account, or by emailing privacy@skytradeaviation.com. Full details, including data retention timelines, are listed on our Legal page.